Kaiser Permanente is committed to providing comprehensive healthcare services to its members in Los Angeles. Understanding how to access member services and get the assistance you need is crucial for a smooth healthcare experience. This article provides essential information on contacting Kaiser Permanente Member Services in Los Angeles, including phone numbers, language assistance, and pharmacy information.
Contacting Member Services
Kaiser Permanente offers multiple avenues for members to connect with their services. Whether you need to select or change a personal physician, get information about practitioners and services, or have specific questions about your plan, assistance is readily available.
Los Angeles Member Services is now available to meet with and assist Kaiser Permanente members and patients, using online audio and video capabilities. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time.
West Los Angeles Member Services is also available to meet with and assist Kaiser Permanente members and patients, using online audio and video capabilities. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time.
Care options are available to most members. If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. We’ve modified your results to show you the best options for your selected filters. Wait times and costs are estimates only. Actual time may vary based on availability of individual physicians. Need help choosing care?
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If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Schedule a one-on-one phone counseling session with an Amwell therapist. Schedule a one-on-one video counseling session with an Amwell therapist.
Language Assistance
Kaiser Permanente is dedicated to serving a diverse community and ensures that language is not a barrier to receiving quality care. They provide comprehensive language assistance services to ensure effective communication between members and healthcare providers.
We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.
We do not encourage the use of family, friends or minors as interpreters.
Pharmacy Information for Medi-Cal Members
For Medi-Cal members, understanding where to fill prescriptions is essential. Kaiser Permanente provides options both within and outside their network.
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Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network.
If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov.
Medi-Cal Rx Pharmacy Locator
Quality and Access Standards
Kaiser Permanente adheres to strict standards to ensure quality and equitable access for all members, including those in Marketplace plans.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need.
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Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business.
Accessibility
Accessibility: P, EB, IB, R, E, TThis facility fulfills basic medical equipment accessibility standards.
These accessibility standards also apply to the following buildings:
- 4733 W Sunset Blvd Los Angeles CA 90027
- 4950 W Sunset Blvd Los Angeles CA 90027
- 4700 W Sunset Blvd Los Angeles CA 90027
- 4760 W Sunset Blvd Los Angeles CA 90027
- 4900 W Sunset Blvd Los Angeles CA 90027
- 1515 N.
Credit and debit cards are accepted.
- 6041 Cadillac Ave, Medical Offices Building, 1st floor, Dept.
- 6041 Cadillac Ave, Hospital West Tower, 1st Floor, Dept.
Disclaimer: The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process.