Many customers have shared their experiences with Magick.com, and the consensus is overwhelmingly negative. This article delves into the numerous complaints and issues reported by customers, providing a comprehensive review of the site's trustworthiness.
Common Complaints:
- Non-Delivery of Orders: A recurring theme among reviewers is the failure to receive ordered items. Many customers report being charged for products that never arrive.
- Lack of Refunds: Even when products are not shipped, customers often struggle to get their money back. Requests for refunds are frequently ignored.
- Poor Customer Service: When customers attempt to contact Magick.com, they often encounter unresponsive or unhelpful customer service. Some customers have reported rude interactions with representatives.
- Misleading Tracking Information: Some reviewers claim that Magick.com creates tracking numbers without actually sending out the orders, leading to false hope and eventual disappointment.
- Name Changes and Suspicious Activity: There are reports that Magick.com has shut down its site and reopened under a new name, Cast Spells, after allegedly scamming customers.
Customer Experiences
Order Issues and Delays
Numerous customers have reported placing orders and never receiving their items. One customer placed an order on April 6, 2025, and never received the items but was still charged. The phones were never answered. Another customer shared a similar experience, stating, "I placed an order in February and started calling them in March looking for delivery. Called several more times, and the last time I asked for a refund. They gave me a confirmation number but never received a refund."
One customer ordered three tarot decks back in March 2024 and paid $60. After a long wait of almost a year, they finally contacted customer support, but then they stopped responding. The customer never received a refund and was told the delay was caused by inventory and warehouse problems.
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Customer Service Problems
Many reviewers have highlighted the horrible customer service provided by Magick.com. One customer stated, "It takes them weeks to send your stuff or they just don’t send your stuff but charge your credit card anyways. When on the super super rare occasion Isabel replies she is rude! Best advise is don’t buy from this unethical (doesn’t send your products or refund your money) and horrible customer servicecompany."
Scam Allegations
Several customers have explicitly labeled Magick.com as a scam. One reviewer wrote, "This place is a scam! Shame on them." Another echoed this sentiment, saying, "Nice web page put together but it is a total scam. I hope they get caught."
It appears that Magick.com is no longer running but the scammers continue under a new site. Today I decided to send one last request, and it seems they have shut down the site, and opened a new one called Cast Spells. It looks like they just keep opening up under different names, after they rip people off and close.
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Unfulfilled Promises and Lack of Communication
Customers also report a lack of communication and unfulfilled promises. One customer shared, "I placed an order on April 2nd but didn't hear anything about it being sent out when they said it would be. I messaged them and got no reply. I did, but still nothing back. Tried calling again and chose to speak to someone, but got a message saying their inbox was full. This feels like a scam."
BBB and Trustpilot Reviews
The Better Business Bureau (BBB) and Trustpilot reviews further support the negative experiences reported by customers. Magick has a rating of 1.2 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Magick most frequently mention and customer service.
Positive Reviews - A Closer Look
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While the majority of reviews are negative, a few positive comments exist. However, these are overshadowed by the overwhelming number of complaints regarding shipping delays, poor customer service, and unfulfilled orders. Some customers did get their order in even though it was late, spoke to customer service, found confirmation, and got order after 2-3 weeks.
Examples of Positive Reviews (Use with Caution):
- "I really enjoy the range of mystical items this store has. The staff are friendly and quick to help, and the prices are great."
- "Got my order in even though it was late. Talked to customer service, found confirmation, got order after 2-3 weeks. Changed shipping address cuz I moved."
Year End Sale
Year End Sale I 20% OFF $100+ Sitewide! Minimum spend of $100. Code auto-applies on all eligible items at checkout. Excludes giftcard. Not valid on previous purchases. Cannot be combined with other discount codes. Time-Limited offer.
Summary of Issues
The following table summarizes the key issues reported by customers:
| Issue | Description |
|---|---|
| Non-Delivery of Orders | Customers are charged but do not receive their products. |
| Lack of Refunds | Difficulty in obtaining refunds for undelivered items. |
| Poor Customer Service | Unresponsive, unhelpful, or rude customer service interactions. |
| Misleading Tracking | Fake tracking numbers are created without actual shipment. |
| Name Changes | The company allegedly shuts down and reopens under different names. |
Conclusion
Based on the overwhelming number of negative reviews and consistent complaints, it is advisable to approach Magick.com with extreme caution. The numerous reports of non-delivery, lack of refunds, and poor customer service raise serious concerns about the legitimacy of this online store. Potential customers should consider these issues before making a purchase.